FAQ

FAQ

Membership

Please visit our sign up page and fill out the relevant information.

DeliveryDash offers free membership to all of its customers (regular and Merchant); therefore, there are no annual fees.

You are required to use your Shipping Panel on DeliveryDash website which allows you to view, edit or update your personal information, manage account credentials, manage your delivery addresses etc.
 

You are required to use your Shipping Panel on DeliveryDash website which allows you to view, edit or update corporate information, manage account credentials, manage your delivery addresses etc.
 

Business Information

We have one (1) office in Trinidad: our Main Office in Carapichaima,  our Tobago Office Coming Soon.

Our contact numbers are: 868-467-1338

Our office business hours are as follows:

 

Customer Service:

  • Mondays - Fridays from 9:00 am to 5:00 pm
  • Saturdays from 9:00 am to 3:00 pm

Delivery Schedule Hours:

  • Mondays - Fridays from 9:00 am to 5:00 pm.
  • Saturdays from 9:00 am to 3:00 pm
  • We are Closed on Sundays

OUR OFFICE ARE CLOSED ON PUBLIC HOLIDAYS

 

Shipping Process (Domestic & International)

Domestic Delivery

 

Once the Driver receives the package from the Sender, it will be shipped within the scheduled delivery days.

  • Urban Zone: Mon & Wed
  • Rural Zone: Tues & Thurs
  • Onforward Zone: Fridays

Allowances for delays are expected and most anticipated during peak seasons such as Black Friday sales, Christmas and other Seasonal & Holiday Sales and occasionally in off-peak seasons if there are unusually high receiving volumes or in circumstances out of our control during the shipping process.

Domestic Delivery
 
DeliveryDash can accommodate shipments of all weights and sizes. However, for shipments exceeding regular weights over 70 pounds (lbs), you need to contact us and a quotation would be required before the item is shipped.
 
This is necessary to determine if additional handling fees or special arrangements would be required.

Listed below are three (3) categories of items which DeliveryDash refrains from shipping unless the appropriate required licenses, documentation, certificates, or permits are submitted prior to shipping. These categories include and are applicable for both Domestic and International shipments:

  • Restricted Goods for import
  • Goods that require special Permits and License
  • Hazardous Materials and Goods (HAZMAT)

Also, to note, there is a list of specific items which are NOT ALLOWED FOR IMPORT into Trinidad and Tobago, further details can be found in our Service Guide located under the "Legal Info" menu section of our website.

 

International Delivery

 

This is to ensure that customers can be reimbursed in the event of a severely damaged or lost package. It should be noted that members would not be compensated for lost or damaged packages which are not in DeliveryDash care or outside the responsibility of DeliveryDash.

Members would only be eligible for reimbursement for items which were deemed lost or damaged while in custody of DeliveryDash, these items would be covered by our default Standard Insurance. Members whose items carry additional insurance would be fully reimbursed up to the value of the item.

International Delivery

 

Additional Insurance would include all televisions and monitors or displays (over 19 inches), these items must be accompanied by the supplier's invoice upon shipping to Trinidad. The insurance calculation for such is 10% of the value of the item to the next ten or any part thereof.

For example, if the item is valued at USD1250.00 the insurance charge will be calculated at USD125.00 and this value will be billed to your freight invoice.

NOTE: When a Television is shipped to Trinidad using our DeliveryDash service, upon arrival to our facility, checks are made to ensure that it is in Good Condition. Deliveries are based on DeliveryDash availability.

Yes ! DeliveryDash do provide this service with (3) Third Party Shipping Providers.

Shopper's Assistance Import Charges

Shopper's Assistance
 
A freight charge is a fee for shipping your item(s) from the United States into Trinidad. It is charged based on the actual weight of your package.

Import Duties and VAT are charged by the Government of Trinidad & Tobago as a tax for importing most items. Duties & VAT are determined by the type of goods and its value. Based on this information Customs & Excise, using their Tariff (a list of items and their applicable charges) will determine if goods are subject to charges or not. These charges are collected by the Customs & Excise Division for the Ministry of Finance. These taxes are charged as a percentage of the cost of the goods + the cost of the shipping + the cost of any insurance, this is what is termed the CIF (Cost, Insurance & Freight) value.

No, not all items are subjected to duties and VAT. Based on guidelines from the Customs and Excise Division, some items are exempted from either Duties, VAT or Both.
 
Our online estimator will provide a breakdown of the corresponding rate for each item selected when all relevant data is entered. More details of applicable Duties and VAT on items are available on the Customs and Excise Division link http://www.customs.gov.tt/
 

OPT is a tax applied on the Cost, Insurance and Freight (C.I.F) value of the shipment and then the duties and VAT will be applied. This is a tax implemented by the Government of Trinidad and Tobago for all goods shipped that are:

  • Purchased by means of an electronic transaction.
  • Imported into Trinidad and Tobago by air transportation.
  • Consigned to a consumer.
  • Entered from a transit shed.
 

You are required to create a ticket via the Online Support Ticket using the help topic Invoice/Payment Query. Here you can access the support ticket on our website and create a ticket.

Customs would value your item(s) according to the invoice value, if you do not present an invoice (we suggest you pre-alert), Customs would estimate a local market value for your item(s).

All DeliveryDash Drivers are equipped with Payment terminals that accepts Linx, Credit Card and certified- managers or company cheques at the discretion of DeliveryDash management.

 

Personal and Business Cheques must be pre-approved prior to making payment. Approval is based on your account history with DeliveryDash.

DeliveryDash also facilitates online payments through the Member's Dashboard, which would include Credit Card and Voucher via WiPay Payment.

Yes, but cheques are accepted at the discretion of management. Personal and Business Cheques must be pre-approved prior to making payment. Approval is based on your account history.

Yes, DeliveryDash Drivers accept all forms of card payment. Conditions do apply.

Tracking

For DeliveryDash to track your shipments we will require a domestic  tracking number.
 
For international shipments, you can use the following providers which would be FEDEX, UPS, USPS, DHL etc.

You are required to use your Member's Dashboard on DeliveryDash website which allows you to view, edit or update personal information, manage account credentials, manage your delivery addresses.
 

Please click here to track your package.

Deliveries

Login to your member's shipping dashboard on our website, and update your personal information on the "UPDATE PROFILE". tab

A “Request Pickup” can be created and submitted through the members shipping dashboard. 

There are different cost per "Delivery Zone". Here are a list of zones and rates below.

Yes only to On-forward Zones Only, however this is based on DeliveryDash Management’s discretion.

The cut off time for drivers is approximately 5:00 pm.

DeliveryDash will deliver packages throughout Trinidad & Tobago. However, to ensure our Couriers’ safety, there are certain areas that they will be unable to go; therefore, we ask customers to meet them at a more convenient location.

If a delivery was missed, another will be rescheduled by our dispatch team, based on the next date of delivery in your area.

Yes, there are additional fee for rescheduling at a cost of $5.00 TTD

 

General

DeliveryDash is unique because of our affordable rates, our focus on excellent customer service and efficient operations as our main competitive advantages.